XYZ Alternative Solutions

Alternative Solutions
XYZ is a high end retail outlet that sells furniture, lighting, and accessories. The company is in its 33rd year of business and has experienced rapid growth over the past five years with no increase in staff. The owner called a meeting to announce he is selling the company and assigned an unrealistic quota of gross sales on the staff. After the owner leaves the staff identifies the low morale, high rate absenteeism, poor work quality and late deliveries. The result of these symptoms is high rate returns, numerous complaints from clients and a complete lack of staff m…