Management of Employee Relations

I received a case study and had to write a 2,000 words assignment on the following question:
Make proposals with reasons and supporting theoretical underpinning, for suitable communication approaches for improving and ensuring good employee relations, in this privately-owned and managed medium-sized business.
1. TERMS OF REFERENCE
During the last decade staff figures of Mobile Communication Cambridge did increase to 300 employees. To coordinate these resources the Board of Directors appointed Joan Hewlett as a HR Manager. She carried out a staff attitude survey to improve the employee relations. It is analysed in this report.
2. PROCEDURES
To solve the problems shown by the survey several books about 'organizational behaviour', 'management of employee relations' as well as 'communication' have been used. Further information has been gathered by reading articles written by leading management consultants. Each part of the report consists of a theoretical approach how to solve a certain task and an assessment of the current situation.
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