Issues and Problems

Bill Lancaster, president of Black and Decker's Eastern Hemisphere, was facing a difficult problem regarding the implementation of a new performance appraisal system. He had three choices to accept the modified ADP system developed by Anita Lim, manager of Human Resources to implement the ADP system adopted in the U.S. or to continue allowing the different sites to use variations of (MBO) Management by Objective plan.
(ADP) Appraisal Development Plan, also called the 360 degree feedback approach to performance appraisal relies on feedback from peers, subordinates and supervisors as well as a self-appraisal. Interviews with a number of Asian employees indicated that the ADP would not be accepted in the Eastern Hemisphere as it had been in the Western Hemisphere i.e.., United States. Asia's Human Resource Manager Anita Lim, therefore, presented Bill Lancaster with a modified version which lacked the components that made it a 360 degree feedback.
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