Complaint Letter and Response

Thank you for your letter of Sunday, 9 November 2015 regarding your order no. 768197. We understand that this is a difficult situation for you.
We have investigated the situation, and found that you ordered MP3 with accessories, but do not check any of the offered accessories. Please see the enclosed copy of your order form. Our dispatch office therefore sent only device.
If the accessories you need urgently , we can send them by courier today to your specified address. It will arrive on Monday November 16 th 2015th
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