Basic Principles of Interpersonal Communication

In this assessment I have been asked to explain the need and importance of good communication skills when working in the community services (aged care) industry. I will document the key points in the following areas:
- The communication process
- Why communication is such an important aspect of the carer's role
- Being an active listener
- No-verbal communication
The communication process at a basic level is the sending and receiving of a message between two different parties. …