Section 1
Case background
Kumpulan Design Company is a manufacturing company that designs fire safety equipment such as emergency signs, smoke detectors and extinguishers. It is a small family run business with 40 employees, managed by Frederick Chan. Nine months ago Frederick employed his brother, Tim Chan to manage a design team of six people for a new fire hydrant, as he felt he could make a good contribution to the team. Tim has five years design experience at a big prominent firm in the city, designing electronics.
Prior to the appointment of Tim, the design team worked autonomously…
