Contents
Telephone in General
2. Talking on the Phone
Answering the Phone
Taking Messages
Interrupting Others
The Phone is Your Tool
3. Mistakes and Solutions
Frequently Used Mistakes
Solutions
What if Something Goes Wrong...
1. Telephone in General
First telephone was invented in 1876 by Alexander Graham Bell
“Ahoy!”
Later operators were involved
Direct dialing
Touch-tone phones
Answering machines
Call waiting
Voice mail
Cellular phones
Faxes
Modems
Cables
…
