Introduction
The objectives have been set to migrate customers from pay as you go to pay monthly contrite, retain loyalty and promote the other services which Orange offers. Firstly the database needs to assessed to suggest improvements for better targeting for direct marketing purposes. After selecting a potentially high profitable segment, media communication and methods can be chosen in accordance with the characteristics and traits of the segment. The message must be directed and implemented toward the target group in order to increase sales and retain customers.
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