| Nr. | Название главы | Стр. |
| INTRODUCTION: | 3 | |
| 1. | Company “Natio” | 3 |
| 1.1 | Quality management | 5 |
| 1.2 | Natio Quality Planning | 6 |
| 1.3 | Organization and Management responsibilities | 6 |
| 1.4 | Quality techniques and process | 8 |
| 1.5 | Natio Implementation Plan | 9 |
| 2. | Project Management | 11 |
| 2.1 | The measurement of project success | 11 |
| 2.2 | Effective project management | 12 |
| CONCLUSION | 14 | |
| REFERENCES | 14 |
Quality is the ability of a set of product, system or process characteristics to meet and exceed the requirements of the customer and other stakeholders.
Quality is measurable because the characteristics (criteria) that characterize the rate are determined in advance.
A quality management system (from now on - QMS) is a company's management system that enables to plan, management, and control of the activities performed in the company. It is implemented, reviewed, and improved to meet customers' wishes and needs as successfully and qualitatively as possible.
One of the definitions of a theory or rule is Quality management principles which are a set of fundamental beliefs and values that are accepted and can be used as a basis for quality management. …
This essay will outline the implementation of the quality management system of Natio company as well as project management, project success and business process. The essay aims to evaluate the quality management system implementation process in Natio and to develop proposals for improving the quality management system. Natio operates in a growing business sector in which fierce competition prevails. Therefore, in order to organize the company's management processes and obtain a strong marketing tool, the company has decided to develop, implement, maintain and constantly improve the quality management system The quality management system of Natio is a confirmation to the customers and cooperation partners that the customer requirements define the services the company offers to their clients. In order for the quality management system to work successfully and bring tangible benefits to the organization, it is necessary to measure its effectiveness and make the required improvements regularly.
