The distribution system of Palace Hotel X is named hotel reservation system (HRS). The System is very simple and only based on room reservation not on tours and packages. The receptionist does all confirmations, invoices and contracts for Palace Hotel X by using Microsoft Office Word and Excel. A Challenge for Palace Hotel X reservation system could be leading Global Distribution System Amadeus system. „Amadeus Property Management System (PMS) - A suite of solutions to give you a single view of guest data for every room across multiple hotel properties covering front office, point of sale, inventory management, accounting, sales and banqueting.” (Amadeus IT, 2006 ). According to the Amadeus IT data - 6,700 properties are using Amadeus PMS technology. Palace Hotel X specified solution could gain competitive advantages. Benefits for consumers could be more accuracy, a better storage of relevant information; immediate confirmation of bookings, information on attractions and travel formalities. …
Palace Hotel X is a four – star hotel, established in 2000. It is located outside of the beautiful city Riga in Latvia. The Palace Hotel X hosts a restaurant, a relaxation complex with 2 saunas, a swimming pool area and a Jacuzzi. Palace Hotel X has 39 rooms with interior of the 19th century and 3 modern styled Suite. The main strategy of Palace Hotel X is to offer leisure on a high quality base, excellent services and creating homely atmosphere for their guests. The predominant distribution channel for Palace Hotel X remains direct contact – telephone, fax, e-mail. Palace Hotel X is using telephone services to make reservations with the hotel guests. Due to our world wide access to the Internet Palace Hotel X could use Skype as a form of communication between customers and hotel. This would be a milestone evolution of the reservation system....
