Atziņas, kurās atspoguļotas ar vadību saistītas problēmas, jautājumi un izaicinājumi

5. Lipman V. (2014). Why Is Employee Recognition So Big A Management Problem? Forbes. 11, Augusts, 3
Employees never got enough recognition – it was always a pain point.
In praise of praise – All of these small but valued forms of management recognition have a common cost: zero dollars and zero cents. And all have a common management investment of time and energy: minimal. So why is this kind of recognition a common management stumbling block? Why are employees so frequently frustrated by managers who are parsimonious with praise?
6. Walter E. (2014). Why Companies Must Invest In Experience Management. Forbes. 10, Oktobris. 1
And all the while we are missing the most important measure of all – relationship capital. Relationship capital should be the most critical measure of business success.
When a company delivers great experiences, it builds relationship capital. Relationship capital leads to loyalty. And, in the world of extreme competition and unlimited choices, loyalty is the only thing that takes care of the bottom-line. Bottom-line isn’t a goal, it is a result. Enabling unforgettable experiences across every touchpoint – that is a goal.

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