We would like to offer you a $269 replacement for the $299 machine. The $30 credit can be used to upgrade the $185 machine to the $269 model. The $269 machine is the brand new model of our espresso machine, and it is the top selling product in our company since it release to the market. We can also offer the gift box that includes a pound of coffee to your friend. Your friend's wedding will be much more unforgettable if you upgrade to the $269 machine for $54. The sale services you experienced is unusual and not the standard of our company. I promise to propose a training course for our front staffs to ensure our customer services is qualified.…