The Principles of Conflict Management

Dr. Kenneth W. Thomas defines conflict as the process, which begins when we perceive that someone has negatively affected, or is about to negatively affect, something we care about. The more deeply we care about something the more intense the conflict.
If you have to deal with people, sooner or later, you will have to deal with conflict. Conflict is not inherently bad. Conflicts simply stems from differing viewpoints. Since no two people view the world exactly the same way, disagreement is quite normal. There are many different types of conflicts.…