Nowadays, organizations have to learn how to adapt to dynamic environment, and accept the reality of constant changes. When old functional structures and vertical communications are become ineffective, organizations has adopted new business process based structures, in terms to improving services and responsiveness in order to re gain, sustain and improve competitiveness (Kepa M T, Derek L, and Jill M, 2002).
One of the consequences of this, organizations have been moved from functional and hierarchal structures towards business process based structures, where teamwork has become the key working practice (Kepa M T, Derek L, and Jill M, 2002). …
