1. Introduction
Change Management is the process of developing a planned approach to change in an organization. It is designed to maximize the organizational and staff members' benefits and to minimize the risk of failure in the process the change implementation. Both sides have to work together for results. Change management provides organizations with knowledge, tools, and resources of change that provides organizations with a key process to achieve their business strategies.
Managing changes requires the answers of basic questions such as:
* Where is the organization going and why?
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