We have identified different analysis methods we will be using to determine the users needs. The users being employees of Franchise.com. Many employees have problem speaking their mind about problems and solutions, because the mainly feel someone is watching what they are saying and evaluating them either in a positive way or negatively. In this case employees will complain to co-workers or staff at the same level as they are and when asked their opinion by a superior they usually give only positive feedback. …
