Abstract
The plight of companies across the United States today is not a result of improperly employing technology and processes, but of finding qualified and trained employees. Getting employees to do things right means taking the time to train them properly so that they understand what needs to be done, how to do it, and why it should be done. Effective training, however, involves more than simply providing information. The best way to motivate and change behavior is to use a variety of proven techniques. …
