In his article entitled "Employee training leads to better service, more profits" Walsh provides an overview of some of the techniques that hotels are utilizing to train individual employees. While the advice provided by Walsh appears to be quite salient within the context of developing training programs for employees, one cannot help but wonder if the suggestions made by those in the industry is actually relevant to improving the efficiency and productivity of the employee and hence the organization. In order to assess the relative viability of the training methods mentioned in the articl…
