All businesses make decisions and carry them out efficiently. People need to know what they are doing. Businesses have a structure that groups people into areas of similar work so that it can be easily managed.
Businesses which are divided up into different working groups are called 'Functional areas' Research is needed to find out how they are divided & understand how they work.
To make products or provide services, a business is involved in:
* Human resources
* Finance
* Administration
* Production
* Marketing and sales
* Customer service.
Human Resources
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