The system of shared actions, values, and beliefs that develops within an organization and guides the behavior of its members (Schermerhorn, Hunt, & Osborn Ch 13 Pg 2). It is the organizations personality. An organizations culture is that intangible element encompassing its people, leadership, and trust. It is this intangible nature that cannot be copied by competition in the same manner product design could be.
A defining trait of culture at Hewitt Associates is the lack of hierarchal titles. Everyone joining the firm is simply referred to as an associate. Teamwork is also a central figure of life at Hewitt and the dress is always business casual.
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