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Internship Report
Nr. | Название главы | Стр. |
Introduction | 2 | |
Location, General Description and Target Market | 3-4 | |
Summary | 5 | |
Hotel history | 7 | |
General organization chart of the hotel | 8 | |
Restaurants and Bars | 9 | |
Restaurants Concept | 10-13 | |
My Work Experience | 14 | |
Suggestions for improvement | 14 | |
Reflective Logs | 16-20 | |
Conclusion | 21 | |
References | 23 |
10) Kid in the elevator
As I said before sometimes I used to work as a hostess in a guest relations as well. The guests arrived to the hotel and on reception they needed somebody who speaks Russian. I went there, I helped them to check-in and then I was personally guide them to the room. Suddenly, when we were passing by the elevator somebody was screaming and asking for the help. I realized it was a small kid. Immediately, I called to the reception and maintenance department. They came and helped the kid. When I was coming back from the guests room. I met the girl from mini-bar and I asked for a chocolate with all explanation about this situation. When I came back to the elevator maintenance guy opened the door of elevator and I gave that chocolate to the kid to calm him down. Frankly speaking, he was more happy about chocolate than he was stocked in the elevator. I have learned from this situation that even such a small complimentary things from the hotel can help and solve the part of the problem.
Conclusion
The first internship is a very important step for a future career. I had a great one and full with good memories. There were few moments when it was very hard and I was almost giving up, but the great experience I get from it won’t be forgotten. I am very satisfied that I had a such a great opportunity to work as a waitress and as a hostess as well. I have learned a lot of new things about myself, I managed to improve some good habits and loose some bad one. I learned basically a new language and my communication skills improved a lot. I don’ regret for any day I spent in Amathus, Limassol and I know that I got a strong fundamental start for my career. I really appreciate the knowledge which I received from HIM, especially useful was service knowledge which I gained in HIM from Mr.Kubat.
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This final Internship report include information concerning introduction, history, general description about the location, summary, information about the hotel and all restaurants in it, suggestions for improvement, working experience in the hotel, organizational chart, working hours, reflective log and conclusion.
