1. Introduction
The purpose of this project is to analyze and evaluate the operations of Mama Products distribution company in respect to several factors: the role of internal customer in the development of effective value supply chain management, customer service strategy, and on the recommendations regarding the possible implementation of JIT and TQM concepts into the company's operation.
Throughout the project and the discussion regarding mentioned factors, we will show how closely related all these factors are and how they affect each other. …
