Conflict Management

In the Merriam-Webster dictionary, conflict is defined as "a: competitive or opposing action of incompatibles: antagonistic state or action (as of divergent ideas, interests, or persons) b: mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands c: fight, battle, war."(Merriam-Webster online dictionary) Conflict can occur in any place at any time. According to the UOP e-text, Organizational Behavior, "conflict occurs whenever disagreements exist in a social situation over issues of substance or whenever emotional antagonisms create frictions between individuals or groups."(UOP e-text Pg 127). There are several types of conflict that can come about. In any organization, conflict is going to occur but there has to be a way to manage, address, and resolve conflicts in an appropriate manner. In dealing with problems in one's everyday life, the approach to resolving and dealing with a conflict maybe completely different than the way a company handles and resolves conflicts. For all problems, there has to be some type of conflict resolution.…