Does Organizational Management Theory Have the Answer to Managing Service Organizations and The People That Work There?

Introduction
Numerous attempts have been made by several companies in order to gain competitive edge over their competitors through management concepts and practices. Likewise, voluminous subjects have already been written on how companies or organizations shall succeed. Yet despite of all these attempts usually companies fail to address the ultimate root of their failure. Most likely, the formal aspect of the organization is sometimes associated to their failure. …