Motivation in the Service Industry

SUMMARY
These are practical employee management suggestions which
will bring about more productive and better satisfied
employees. The team approach and provisions for high
quality supervision are essential elements in motivation.
Use of specific incentives (rewards) in monetary and
nonmonetary forms constitute tangible results for the
employee. Employee who are recognized for their worth to
the company and rewarded accordingly will multiply this
value in guest satisfaction and profits.
Implementing these suggestions in no way implies lack of
leadership. In fact, such procedures actually increase
leadership ability. Each employee is invited to assist
management and is expected to participate in plans and
discussions. Thus, management and employees have similar
responsibility in maintaining good leadership. By
following these recommendations, the manager can build a
better management team and strengthen his position as
leader.
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